I can pull the status as a whole but I would like to know how many members are closing/actioning individually by agents
Differentiation of resolved and canceled status
This topic has been closed for comments
Userlevel 4
+12
Hello Jamsin,
Agent performance report will help you to identify the numbers per agent for a set date. Do you think this could potentially help you to track the metric that you're looking for? Please let me know.
Cheers!
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.