I have custom field having unique and mandatory restrictions. But still for some ids its creating duplicate tickets. Is there any way where freshdesk api, can check where the ticket is raised for custom unique field? Can you please help me.
Duplicate Ticket generation
This topic has been closed for replies.
Join the Community
Already have an account? Login.
Welcome back!
Sign in to pick up where you left off in the Community.
New to the community? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.