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Email commands without adding a "comment"

  • April 16, 2013
  • 1 reply
  • 66 views
D
Apprentice
  • dan
  • Apprentice
  • 1 reply

I'd like a way to update the ticket status through an email command without notifying the customer of a comment that really isn't there.  I've tried making the email command the only text in the body, but it still notifies the customer of a null comment. Am I missing a trick here?


Thanks,


Dan

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    1 reply

    V
    Contributor

    Hey Dan


    Try this


    @simonsays "status":"pending","priority":"medium","action":"note" @simonsays

    This will look to add the COMMENT as a Private Note and since Private Notes are not shown to customers, just a blank private note will be added on the ticket.

    Let me know if this works or not
    Vijay

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