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I notice that when a user enters an email address that meets certain criteria (i.e., seemingly doesn't have a human name before the @ sign), the form dynamically exposes a Name field. See attached.


I'd like to configure the popup widget to automatically expose that field when it first loads, so that I can populate it automatically (via the query string), something like this?


{ "queryString": "&widgetType=popup&searchArea=no&responsive=no&helpdesk_ticket[requester]=ted@gmail.com&helpdesk_ticket[name]=Ted%20Smith" }


Is this possible?



Hi Wayne, 






The " Name " field will be populated automatically if the email address which you are entering is not a contact in you Freshdesk account already. If it's an existing account, the field will not be populated. You can however create a custom field called, " Name " and make it visible in the Feedback widget. Will that work, Wayne?






Thanks,



Harish



Freshdesk Support





Awesome. Thanks for the reply! A few follow-up questions:







  1. You talk about the "Name" field being "populated" automatically. But it's not clear to me how to get that field "exposed." Whenever I launch the widget in my app, the Name field doesn't even appear. It seems like it's exposed dynamically (onblur of the requester field). See here: http://www.screencast.com/t/3arZY1rfD6


  2. Happy to use a custom field, but it's not clear to me where I configure which custom fields will appear within the popup widget...?


  3. Can this be done using the querystring variables like this?
    { "queryString": "&widgetType=popup&searchArea=no&responsive=no&helpdesk_ticket[requester]=ted@gmail.com&helpdesk_ticket[name]=Ted%20Smith" }









Thanks again! Love the product and the service!




Hello,


As pointed out by Harish, the name field wouldn't show up if the email address entered in the widget already exists as a contact in the helpdesk. If you'd like to pre-populate the name field, you can do that by including the parameter in the query string as highlighted below:


{ "queryString": "&widgetType=popup&searchArea=no&responsive=no&helpdesk_ticket[requester]=ted@gmail.com&helpdesk_ticket[name]=Ted%20Smith" }




Cheers!

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