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Error opening Tickets. "We are sorry. You have been restricted from accessing this helpdesk page"

  • September 28, 2020
  • 1 reply
  • 117 views
C
Apprentice

Hi. 

From some days ago, is not possible to open tickets from our support site. After create a ticket, customers gets the message:

We are sorry. You have been restricted from accessing this helpdesk page.

Our site is:

https://xcialsoporte.freshdesk.com/support/tickets/

May you check it?

Thanks in advance for your support. 

    1 reply

    hemanth.ramya
    Community Manager
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    • hemanth.ramyaCommunity Manager
    • Community Manager
    • October 8, 2020

    Hi Carlos,


    Apologies for the delay in getting back here. We can see that our support team has addressed this query for you via a ticket logged. Do feel free to write to us for further assistance and we would be happy to help. Cheers! 

    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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