Hi, am trying to get notes data of a ticket whenever a new note is added to it, for that am using ticket.submitClick Event, but am ended up with "Invalid Event" error.
This is my code.
var eventCallback = function (event)
{
console.log(event)
};
client.events.on("ticket.onSubmitClick", eventCallback);
It's not ticket.onSubmitClick it is ticket.submitClick
Look here - https://developers.freshdesk.com/v2/docs/events-api/#ticketsubmit
Even ticket.submitClick also didn't work.
var eventCallback = function (event) {
console.log(event.type + " event occurred");
};
client.events.on("ticket.submitClick", eventCallback);
Hi Anish,
Can you use the following APIs ticket.sendReply, ticket.addNote, ticket.forward instead of ticket.submitClick. These events are for submitting a response from the editor.
We have corrected the documentation by removing the submitclick API. As Monisha mentioned, please use the following APIs:
ticket.sendReply - https://developers.freshdesk.com/v2/docs/events-api/#ticketsendreply
ticket.addNote - https://developers.freshdesk.com/v2/docs/events-api/#ticketaddnote
ticket.forward - https://developers.freshdesk.com/v2/docs/events-api/#ticketsendforward
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