Skip to main content

Freshdesk will not answer my support questions. WHY?

B
Apprentice

Freshdesk will not answer my support questions. WHY?


I have posted twice since Friday and not a word.  I have yet to see the Moderators post my questions.  WHY?


Being that we are trying to do an honest evaluation and can't get answers is very disturbing right now.


Buddy

    Did this topic help you find an answer to your question?

    2 replies

    C
    Community Debut
    • contact_21089
    • Community Debut
    • 5 replies
    • September 2, 2020

    Have you tried reaching out to their support via email? They're usually pretty fast and good about it - they want your business lol 

    hemanth.ramya
    Community Manager
    Forum|alt.badge.img+9
    • hemanth.ramyaCommunity Manager
    • Community Manager
    • 626 replies
    • September 3, 2020

    Hi Buddy,


    Our apologies for the trouble that has been caused and this was not intentional. We see that there are tickets raised with us and our support stars have also emailed you to assist you further on this. We will keep you posted on the same tickets with any future updates.


    Thank you!


    Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)

    Reply


    Most helpful members this week

    Terms of UsePrivacy Notice