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You can currently 'View all' data in the various sections of the API with GET requests. For example:

domain_URL/contacts.xml

domain_URL/helpdesk/tickets.xml


This will return all the data FreshDesk has stored for that end point. For a system which regularly polls FreshDesk, processing all of the data becomes cumbersome. As each record in FreshDesk has an Updated At field you could specify a Date/Time in your API call. The API would then only return the records which have been updated since the given date. For example:

domain_URL/contacts.xml?updated-at={datetime}

domain_URL/helpdesk/tickets.xml?updated-at={datetime}


The following examples show a given date raw and URL encoded:

domain_URL/helpdesk/time_sheets.xml?updated-at=2012-07-05T10:59:38

domain_URL/helpdesk/time_sheets.xml?updated-at=2012-07-05T10%3A59%3A38


Or a Unix Timestamp would work more easily:

domain_URL/helpdesk/time_sheets.xml?updated-at=1278327578


This would greatly reduce the amount of data transfer from FreshDesk to keep the data in an external system up to date.

We have included this API for tickets as part of the new generation v2.0 APIs -http://developer.freshdesk.com/api/#list_all_tickets. The updated_since filter will enable you to get only the tickets that you need. It's still in beta, but you can try it out and see if it meets your needs.





Hey. This doesn't tell if any tickets have been deleted. Is there any way to find which tickets have been deleted since a given date?



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