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Getting message: something went wrong while loading time logs

  • November 23, 2018
  • 4 replies
  • 73 views
K
Apprentice

I have been getting this message every time I change the status of a ticket. Does anyone know what this means or how to fix it.?  I am new to Freshdesk and am still figuring my way around.

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    4 replies

    N
    Community Debut
    • nigel
    • Community Debut
    • November 23, 2018

    Same thing here - we're also getting tickets re-apprearing once they've been resolved and effectively resubmitting themselves about a day later. 

    l.freeman
    Contributor
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    • l.freeman
    • Contributor
    • November 23, 2018

    I am also getting this for the last 2 days when trying to reply to a ticket.

    image


    Lawrence at mutiny.com
    S
    Community Debut

    @all, We had an issue for Sprout accounts on Friday, which we identified and fixed immediately.


    N
    Community Debut
    • nigel
    • Community Debut
    • November 26, 2018

    Had an update to the Android app' on Saturday and all now seems fine.

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