Same issue.  My team had to delete pages of .ru spam messages this morning.

This subject is discussed elsewhere.

See this subject for suggestions and examples: https://support.freshdesk.com/support/discussions/topics/326810

Hi Mark,

Despite implementing it, I don't see a Dispatch'r rule as a solution as ticket numbers are still being incremented, and the system is constantly processing spam and telling me about it... Do you know if Freshdesk is doing anything about it?

Chris

Hi Chris,

I fully agree. We are also hit with the same problems. The numbering is completely messed up, and we have had to switch off notifications for new tickets. The only thing the Dispatch'r rule does is avoid having manually to delete all the spam where they can't be easily selected. 

I don't know if FreshDesk is doing anything (I am a customer just like you), but I am not holding my breath...

Mark

Hi Mark,

Please see my comments on the other thread - Russian SPAM

influx - I think you would also benefit from the 'proactive filter.'

Chris

Hi Mark,

Please see my comments on the other thread - Russian SPAM

influx - I think you would also benefit from the 'Proactive Filter'.

Chris

Thanks Chris. I already got it set up yesterday. So far seems to be working.