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How to get a list of closed resolved and pending tickets ?

  • October 23, 2014
  • 2 replies
  • 41 views
E
Contributor

Hi,


If I do "GET /helpdesk/tickets.json" I only have open tickets and I would like to have all tickets (open, closed, resolved and pending). How can I do ?


Thanks ;)

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    2 replies

    S
    Community Debut
    • subhash
    • Community Debut
    • 27 replies
    • October 24, 2014
    You need to do:

    GET /helpdesk/tickets/filter/all_tickets?format=json

    Documentation: http://freshdesk.com/api#view_all_ticket


    E
    Contributor
    • e.chizat
    • Author
    • Contributor
    • 6 replies
    • October 24, 2014

    ok, thanks :)

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