Hi, could you help us with the API, please? Is there any way how we could get the next data from the API or somehow else:

1)Average Resolution time

2)Resolved Tickets % (under the reports tab in FD)

3)Unresolved Tickets % (under the reports tab in FD)

4)Average Resolution time Split by type (Reports tab in FD ->Under Average Resolution time -> Average Resolution time Split by type)

And also we want to get:

1)Shortest Incident: This has to be taken from the Portal Data, the quickest incident in terms of resolution time.

2)Medium Incident: This has to be taken from the Portal Data, the medium time taken the incident in terms of resolution time.

3)Longest Incident: This has to be taken from the Portal Data, the longest time taken the incident in terms of resolution time.