how to hide command "simon says" freshdesk

  • 8 March 2015
  • 3 replies

i'd like know how to hide the command "simon says" in freshdesk.



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3 replies

Hi Antonio,

Email commands are detected only when Agents reply to email notification from their email.

The line @Simonsays@ "priority":"high" @Simonsays@ will be automatically applied and removed from the rest of the content in Freshdesk.

You can read more about email commands here:

Thanks Janani.

This is not true - or this feature is no longer working properly. Someone needs to get this resolved and post an update PLEASE!!!

Thank you.