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Incoming emails get cropped by smiley in text

  • December 19, 2017
  • 8 replies
  • 58 views
K
Apprentice

When reciving emails in freshdesk containing smileyface :), the email are getting cropped. All text after smileyface are gone in ticket in fresdesk.


Screenshot showing mail sent with smiley:

image


Screenshot showing incoming mail with smiley:

image






incomingmailwithoutsmiley_30265.pngincomingmailwithsmiley_30265.pngfrommailwithoutsmiley_30265.pngfrommailwithsmiley_30265.png
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    8 replies

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Kenneth,


    Can you please test out by sending an email with smileys now? We've enabled a feature that would parse the smiley so that the text following the smiley doesn't get missed.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    marcus.landgren
    Community Debut
    Forum|alt.badge.img+3

    I experienced the same thing in a customers account the other day.

    Shouldn't this be considered a bug and the fix should be rolled out in all accounts?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Marcus,


    The fix is in progress and it will be rolled out to all accounts soon.As of now, the fix has been deployed in one of our PODs.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    K
    Apprentice
    • kenneth.granly
    • Author
    • Apprentice
    • January 5, 2018

    Hi Aravind


    I have tested your fix. Confirmed ok now.

    Smileyface swapped with text Hi :blush: and all text after smiley ok


    Cheers :)

    A
    Community Debut
    • admin_16624
    • Community Debut
    • January 11, 2018
    I have the same problem on my account. Received a cropped e-mail today.

     

    W
    Community Debut
    • ward.vangeel
    • Community Debut
    • January 15, 2018

    I also have the same problem in our account. When will de fix be rolled out to us?

    T
    Community Debut
    • todd_16407
    • Community Debut
    • January 16, 2018
    We have this problem as well.

     

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Folks,


    Please drop us an email on support(at)freshdesk(dot)com to troubleshoot this case further.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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