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Login error in Android App

I've just installed the Freshdesk App in an Android cell and I a receive an Error message when I try to login. The message does not specifies anything else. I am attaching the screenshot.

The domain, username and password are correct; I tried in an other Android cell and they worked fine.

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Mauricio, That is unfortunate!

We have logged this a ticket for you.

One of our support champs will be reaching out soon to help you login via the android app.

Thanks!

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