Hello Amardeep, 

By default the close option in the chat widget would be populated once the chat is in progress. However, it would be possible using a custom script to insert a close symbol even before a chat is initiated as shown below : 

I have attached this script for your reference. Do give this a shot and let us know incase you have more questions. 

Cheers!

Gayathiri

Where is the attachment?

Amardeep, 

I have attached the script again for your reference. Give this a shot and let us know incase there are more questions. 

Have used the code but there are 2 cross button shown when i end the chat and reconnect again.

Please reply as soon as possible.

can you provide the URL where this chat widget code is placed we will get back to you once after checking it.