A couple months ago, we got an email from FD saying that there were new advanced search features now. At the time I didn't have time to check it out, and now I can't find the email. Can someone send me the link that was in that email so we can check those features out now? Thanks.
New search features
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Sure, Jeremy.
I believe you are referring the filtered ticket search.
Attached is a link of the solution article for the same : Filtered Search
Thriyambhakesh Ravi
Technical Account Manager, Freshdesk
p : +61281884692
e : thriyambhakesh.ravi@freshworks.com
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