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A couple months ago, we got an email from FD saying that there were new advanced search features now. At the time I didn't have time to check it out, and now I can't find the email.  Can someone send me the link that was in that email so we can check those features out now?  Thanks.








Sure, Jeremy.




I believe you are referring the filtered ticket search.




Attached is a link of the solution article for the same : Filtered Search











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Thriyambhakesh Ravi


Technical Account Manager, Freshdesk
p : +61281884692
e : thriyambhakesh.ravi@freshworks.com














Thanks!


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