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Hello everybody,


we have disabled the New Ticket Created notification for requesters, i.e. our customers do not automatically get a copy of their ticket via e-mail. However, after completing the "create new ticket form" and thus creating a new ticket, customers see a green banner, telling them that a copy of their created ticket has been sent to their e-mail - which of course contradicts the configuration "New Ticket Created notification" disabled.


Is it possible to hide this banner with this notification.


Screens are attached (but system language is German)


Thanks in advance,

Magdalena

image_282_29_41304.png

In our system, where we also do not send notifications, we only see a message that a ticket has been created. See attached screen print. I am not aware that this can be customised, and therefore wonder if it has been set up this way in your portal.

image

 



Curiouser and curiouser ... I've been looking for a way to customise this notification, but I couldn't find anything, so I was hoping that someone here could tell me how to change the text on the banner.

But at least now I know that it is possible. Thanks.



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