Not Receiving Tickets

Forum|Forum|7 years ago
January 28, 2019
6 replies
89 views

support_18483
Apprentice

I have not been receiving tickets on my system since Saturday evening.

I have checked the forwarders and they are okay and my support mail is okay since I can see mails coming to support@jacetechno.com but I still cannot see any ticket on my fresh desk dashboard.

Kindky advise.

This topic has been closed for replies.

M

mpiedalue
Community Debut
Forum|Forum|6 years ago
July 15, 2019

We have the same problem since this morning. All emails are received in our support account but no more tickets are created in Freshdesk.

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R

reklamacie
Community Debut
Forum|Forum|6 years ago
July 16, 2019

We have the same problem since yesterday evening. I can see emails in our support account, but none of them werw converted to ticket in freshdesk.

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A

admin_19235
Community Debut
Forum|Forum|6 years ago
July 17, 2019

Hello,

We have the same probleme since yesterday. Any news ?

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T

travis.peters
Community Debut
Forum|Forum|6 years ago
July 17, 2019

Any news?

Like

+12

aravind.sundararajan
Skilled Expert
Forum|Forum|6 years ago
July 18, 2019

@Travis@admin@Daniel@Martin That's so unfortunate. We're sorry for whatever has happened. We added a fix to handle a different case but looks like it unintentionally broke your workflow. Are you forwarding emails to Freshdesk from an email that's mapped to a distribution list?

Cheers!

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