We are looking for a way to send an email notification (to either a group or individual) if there are more than a certain number of cases open in a group at a time. Basically it would be a "all hands on deck" call if we get unexpectedly busy. Anyone know of a way to do this? Thanks.
Notifications for heavy volume
Hello Erilev,
At the moment, we do not have the option to notify the agents/groups based on the number of open tickets that are assigned to a specific group. However, this seems to be an interesting idea. Happy to take it up as a feature request and we'll reach out to you with further updates!
Cheers!
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