We are looking for a way to send an email notification (to either a group or individual) if there are more than a certain number of cases open in a group at a time. Basically it would be a "all hands on deck" call if we get unexpectedly busy. Anyone know of a way to do this? Thanks.
Page 1 / 1
Hello Erilev,
At the moment, we do not have the option to notify the agents/groups based on the number of open tickets that are assigned to a specific group. However, this seems to be an interesting idea. Happy to take it up as a feature request and we'll reach out to you with further updates!
Cheers!
Reply
Join the Community
Already have an account? Login.
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.