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Public ticket url dissapeard

  • October 9, 2015
  • 1 reply
  • 77 views
B
Apprentice

I'm trying freshdesk and I don't see the Public Ticket URL placeholder when I edit the e-mail notifications. 

I tried also to type in manually {{ticket.public_url}}, but that does not work (it is empty when sending the notifications.


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    1 reply

    M
    Contributor
    • manoj
    • Contributor
    • October 13, 2015

    Hello Bas,


    Please set the "Who can view tickets on portal" option available under Admin -> Portals -> Settings as "Anyone with Public Ticket URL" .


    This should enable the public ticket URL placeholder for usage in the email notifications. This is a security oriented change we brought in recently. 


    Hope this helps. 


    Thanks,

    Manoj

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