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Reply to all agent in the group

  • November 6, 2019
  • 1 reply
  • 34 views
G
Apprentice

Hello,


is it possible when an agent reply to a ticket by email , to send the reply to all agent in the select group.


thank you

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    1 reply

    A
    Community Debut

    Hello Gaetan,

    We could see that your query has been addressed by one of our support agents. Feel free to drop in an email to support@freshdesk.com for any further queries in the future.


    Happy to assist you, anytime.

    Cheers!

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