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Replying to a Private Note hides agent Signature, until Send is clicked

  • December 20, 2017
  • 3 replies
  • 24 views
S
Apprentice

We have a unique case that is specific to the Reply icon that is visible after a reply or note has been forwarded.


When clicking the Reply icon at the top right of the note, a Private Note is created and I cannot see my signature, as expected.  However, after clicking Send, the signature appends automatically.









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    3 replies

    aravind.sundararajan
    Skilled Expert
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    Hello Steven,


    Thanks for flagging up this one. Will raise it to the product team and see how we can handle this.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Steven,


    This has been handled better on our new MINT interface. Did you get a chance to try it out?


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    S
    Apprentice
    • steven.harmon
    • Author
    • Apprentice
    • March 22, 2018

    Hi Aravind,  I have not spent much time in MINT as it seems to be mainly UI focused and does not impact functionality.  

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