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Reports Date not working?

  • November 4, 2011
  • 4 replies
  • 42 views
M
Contributor

We have 3 agents and the three answered many emails today, but when I filter the Agent Report with today's date, it shows no results whatsoever.

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    4 replies

    V
    Contributor
    • vijay.shankar
    • Contributor
    • November 7, 2011

    Hi Mario

    What were the filters you chose to see this data ? Let me verify this once and get back to you

     

    thanks

    vijay

    M
    Contributor
    • mario
    • Author
    • Contributor
    • November 7, 2011

    Vijay, first of all: we need links in email alerts for forum messages please! :)

     

    About your questions: don't know what you mean by filters. I click on Reports and then on Agent Ticket Summary. Then I set the date for today (same date in the upper and lower fields). Check screenshot.

    capturadeecr2011-11-7s12.58.07_10283.png
    V
    Contributor
    • vijay.shankar
    • Contributor
    • November 7, 2011

    Mario :) Understood on both your requests.

    Will come up with Alerts and look into this as well.

     

    regards

    Vijay

    M
    Contributor
    • marc.turner
    • Contributor
    • August 14, 2012
    I agree, reports dont seem to show data for the current day UNLESS you go back into the report and reselect the current date as the end date - then it works.
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