Skip to main content

Rule Delay

  • February 27, 2015
  • 1 reply
  • 21 views
J
Contributor

I have a rule that put the ticket into "Waiting on Customer" with priority Low when I send a reply to a ticket, but it sometimes takes up to several minutes for the rule to kick in after I send a reply. 


Is it supposed to be like this?


    This topic has been closed for replies.

    1 reply

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello Jason,


    That shouldn't be the case. After years , I hope you'd have noticed that the performance of the application has drastically improved from what it was at the nascent stage.


    Cheers!

    Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
    Terms of UseAccessibility statement