Rule Delay | Freshworks Community

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Rule Delay

I have a rule that put the ticket into "Waiting on Customer" with priority Low when I send a reply to a ticket, but it sometimes takes up to several minutes for the rule to kick in after I send a reply.

Is it supposed to be like this?

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Hello Jason,

That shouldn't be the case. After years , I hope you'd have noticed that the performance of the application has drastically improved from what it was at the nascent stage.

Cheers!

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