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"Search by Author" does not work

  • December 1, 2016
  • 1 reply
  • 14 views
J
Apprentice

I'm evaluating Freshdesk. I created my own support portal. 


Differently from this Freshdesk support portal, I can't search the topic/posts by author in my own support portal. 


Is this normal in the trial version?

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    1 reply

    V
    Community Debut

    Hello,


    Hope you are doing well.


    The search results in Freshdesk are mainly relevance based (i.e) the frequency of the search term (number of times present) in a topic/posts - across title, body and unfortunately it is not possible to search the topic/posts by author.


    And this behaviour is applicable for all the plans including trial versions.


    Best Regards,

    Vasu

     

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