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Solutions analytics for agents

  • September 27, 2018
  • 1 reply
  • 26 views
K
Contributor

Do the analytics for solution articles only work for views/likes/dislikes from customers and not agents?


We have some solutions articles for internal use that are visible only to agents, and they don't seem to register any views or likes/dislikes.

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    L
    Community Debut
    • lukeyarnall
    • Community Debut
    • March 22, 2019

     I have this question as well. We would like to use Agent views and likes/dislikes in order to better understand which solution articles are being used by our agents.

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