Hello,
We have a supervisor rule that runs 700 hours after the last agent response. It never does run. We have similar rules that run after 320 hours that do run. The first rule is just a copy of the second rule except for the number of hours.
Rules----
Type is "Quote"
Status is "Waiting on Customer"
Hours Since Agent Responded is greater then 700
Then----
Send Email to Requester
Does anyone have any suggestions?
Thanks,
Daniel