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Support team not replied for 2 days regarding refund request of my payment

  • April 14, 2019
  • 2 replies
  • 77 views
L
Apprentice
What should I do when support team didn't reply even after 2 days regarding my refund request.? If there is a waiting period , how long should I wait to raise a new ticket about old ticket or file a case.? Regards.

    2 replies

    D
    Community Debut
    • dk2100201
    • Community Debut
    • March 29, 2020

    new ticket 35077


    V
    Community Debut

    Hello there,


    We’re normally known for our exceptional attention to detail, and we regret that you feel this way. There's a separate team that takes up refund request and you can write to us at billing@freshworks.com and one of our reps will assist you further on this.


    Cheers!


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