Skip to main content
Visit Freshworks.com Visit Freshworks

Hi Support Team,


Please let me know how to remove 'Tags' from the 'Filter Tickets' section (please see screen shots attached for details). I have removed 'Tags' from where they were created within a ticket, however, these are still kept on the 'Filter Tickets' board menu. In Admin -> Ticket Fields there is no 'Tags' field and I cannot edit anything there.


Please let me know if there is any other option to edit/remove 'Tags'. Please tell me there is such a functionality.


Thank you very much.


Regards,

Jen

tags2_13114.pngtags_13114.png

Hi Jen


Sorry but the TAG functionality cannot be removed as of now.

Once a TAG is added to a Ticket or solution or user, it will be added to the backend data in Freshdesk and these TAGs can be removed from the backend as well.


I think you're already in touch with Aadi from our team


We will ask them to remove these for you.


regards
Vijay

Terms of Use