Hi, we are having a problem where the tickets being submitted via web interface are not being created unless they are submitted by a support tech email address (mine for example).

If I create a ticket using any other email address, it allows me to submit and shows "ticket submitted successfully" but the ticket never shows in the ticket list and no one (submitter or agents) get any notifications.

Anyone know why we would be able to submit many tickets "successfully" via web interface and have never show in the ticket list?