Mastering the Multi-Channel Feedback Loop: The New CSAT
Hi,
Do you track email opens and reads?
Hello Dion,
We don't have the option to track the email opens and reads yet but there's already a community topic posted on our Ideas forum. You can access the thread here - https://support.freshdesk.com/support/discussions/topics/314732
I'd request you to up vote and share your use case/thoughts on the feature.
Cheers!
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