Updating ticket properties should not destroy a pending reply or note

  • 15 July 2012
  • 1 reply

I don't understand the rationale for the workflow model that makes it impossible to change the assigned agent and send a note at the same time. But if you are going to logically separate these two, as you now do, then making changes in one side of the ticket screen should not destroy pending changes in the other side.

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1 reply

Hi Jonathan,

We are working on improving this model. I have already raised this with my developer and we will fix this method