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Use of Pick up feature

  • February 4, 2018
  • 2 replies
  • 92 views
A
Apprentice

What is the use of a pick up feature? how to you it and what are the uses of it. 

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    2 replies

    D
    Contributor
    • davidspinks
    • Contributor
    • March 20, 2018

    Same here,  What is this feature?

    aravind.sundararajan
    Skilled Expert
    Forum|alt.badge.img+12

    Hello,


    The pickup feature enables the agent to bulk assign tickets to him/herself in a single click. Instead of selecting the name on the agent list, the agents can click this button to quick assign tickets.


    Cheers!

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