Verified User Unable to Reset Password

  • 17 November 2017
  • 1 reply

Badge +1

We have a verified user who clicked on the Forgot Password link. He never received an email yet he was automatically logged into Freshdesk. This cannot be expected behavior since he doesn't know what his password is. 

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1 reply

Userlevel 4
Badge +12

Hi Stacey,

The user might already have an active session on the browser . The "Forgot Password" trigger doesn't prevent the usage of old password . I'll convert this into a support ticket to troubleshoot the reason for the missing email.