Automating scheduled work from tickets (calendar / Outlook integration)

I’m looking for a better way to handle scheduled work tied to tickets.

Right now my workflow is:

1. Set the ticket status to Scheduled

2. Manually create an Outlook calendar event

3. Paste a note like “Refers to ticket <ticket link>” into the event

This works, but it’s very manual and time-consuming.

My questions:

• Has anything changed recently that makes this easier or more automated?

• Is it possible to create a to-do or scheduled item directly from a ticket with a specific date/time?

• Is there any native Freshdesk integration that syncs ticket scheduling with Outlook or a calendar?

• If not natively supported, are there any recommended apps, integrations, or best-practice workflows (e.g., Power Automate, Freshdesk Automations, API-based solutions) to streamline this?

Any insight, examples, or real-world setups would be appreciated.

Thanks!