HI @sinocikid 

i think that’s Fresh Connect - if you click it does it Mention FreshConnect?

If so support can disable it, if you don’t need it - The Freshdesk + Freshconnect integration FAQ : Freshdesk

To turn off the bot chat in Freshdesk, you need to disable the chat widget or bot functionality. Here’s how you can do it:

Disabling the Chat Widget

1. Log in to Freshdesk: Go to your Freshdesk account and log in with your admin credentials.
2. Navigate to Chat Settings:
   • Go to Admin from the sidebar.
   • Under Channels, click on Chat (or Freshchat if you are using Freshchat).
3. Turn Off the Chat Widget:
   • In the chat settings, look for the Widget section.
   • Toggle the switch to disable the chat widget.

Disabling the Bot

1. Log in to Freshdesk: Access your Freshdesk account with admin privileges.
2. Navigate to Bot Settings:
   • Go to Admin from the sidebar.
   • Click on Bots or Chatbots under the relevant section.
3. Disable the Bot:
   • Find the bot you want to disable.
   • Toggle the switch or select the option to turn off the bot.

Additional Steps for Freshchat

If you are using Freshchat, the steps might be slightly different:

1. Log in to Freshchat: Use your Freshdesk credentials to log in to Freshchat.
2. Navigate to Bot Settings:
   • Click on the settings gear icon in the bottom-left corner.
   • Select Bot Settings or Chatbots.
3. Turn Off the Bot:
   • Locate the specific bot you want to disable.
   • Toggle the switch to turn off the bot.

Saving Changes

After making these changes, ensure you save or apply the settings to make sure the bot chat is turned off.

By following these steps, you should be able to turn off the bot chat in Freshdesk or Freshchat. If you need more specific instructions based on your exact setup, refer to the Freshdesk support documentation or contact their support team for assistance.