![](https://uploads-us-west-2.insided.com/freshworks-en/attachment/b23890c5-0e0a-4584-88eb-fbac37e276c2.png)
Because this AI Bot chat, I can’t click Save.
Because this AI Bot chat, I can’t click Save.
HI
i think that’s Fresh Connect - if you click it does it Mention FreshConnect?
If so support can disable it, if you don’t need it - The Freshdesk + Freshconnect integration FAQ : Freshdesk
To turn off the bot chat in Freshdesk, you need to disable the chat widget or bot functionality. Here’s how you can do it:
If you are using Freshchat, the steps might be slightly different:
After making these changes, ensure you save or apply the settings to make sure the bot chat is turned off.
By following these steps, you should be able to turn off the bot chat in Freshdesk or Freshchat. If you need more specific instructions based on your exact setup, refer to the Freshdesk support documentation or contact their support team for assistance.
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