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New Idea

Placeholder within Approval Group Name

Related products:Freshservice
  • March 16, 2026
  • 2 replies
  • 41 views

OG Bobby Johnson
Contributor
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We have a serious need for the ability to use placeholders within the action node for adding a name for the approval groups. Without this, we are having to run additional API requests; 1x to GET the approval groups, 2x to GET 2 different custom objects, and another to PUT or POST either creating the approval group or update the approval group. This would be a huge performance saving feature.
 

 

2 replies

mrjohn-23
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  • March 17, 2026

Not being able to use dynamic placeholders for approval group names forces unnecessary API calls, which adds latency and complexity to workflows. Having to chain multiple GETs and then a PUT/POST just to handle something that could be resolved inline is definitely not efficient.

A placeholder-based approach would streamline the process, reduce API load, and significantly improve performance  especially for larger or more complex automations.

Really hope this gets considered, as it would make a noticeable difference in real-world use cases.


OG Bobby Johnson
Contributor
Forum|alt.badge.img+3

Not being able to use dynamic placeholders for approval group names forces unnecessary API calls, which adds latency and complexity to workflows. Having to chain multiple GETs and then a PUT/POST just to handle something that could be resolved inline is definitely not efficient.

A placeholder-based approach would streamline the process, reduce API load, and significantly improve performance  especially for larger or more complex automations.

Really hope this gets considered, as it would make a noticeable difference in real-world use cases.

MrJohn, don’t forget to upvote. Thanks for your input!!! I’m glad I’m not alone.