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how to import my domain (Companie) mail id into freshdesk as contact
Best answer by Keer 16 June 2021, 12:09
If importing CSV files with contacts doesn't work, you can try out a third-party app. For example, you can request a Custom Data Migration to transfer your domain (Company) mail id as a contact. Or you can:
Add tags to migrated tickets
Migrate call recordings
Migrate content translations
One time Demo with custom data
Plus, when you transfer all help desk and knowledge base records together, you maintain data relations. You can easily find any needed information.
For more details, visit this page.
Hello @Jagadeesh_kanumuri, goo day! If you already have an existing database of contact information, you could import the same onto your Freshdesk Account, from under Customers-->Import.
You would have to upload a .csv file containing the contact information and map the columns to contact fields on your account.
You can find more details on the CSV file format and other steps here. Once you upload the contacts, and the upload is complete, you’ll also recieve a mail with the status of the import.
If you have further queries, kindly write to firstname.lastname@example.org or post them here and we’d love to help. Thanks.
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