Freshdesk Admin Basics: Groups, Business Hours and SLAs

Hello Folks!

Kickstart your Freshdesk journey with this beginner-friendly webinar designed to help you set up your account for success.

In this interactive session, you’ll learn how to:

✅ Organize your team for efficient ticket management
✅ Configure business hours to align with customer expectations
✅ Define SLAs that ensure timely responses and top-notch service

You’ll also have the chance to share feedback and get your questions answered live.
Whether you’re new to Freshdesk or want to revisit the basics, this session will help you build a good foundation for managing customer support the right way.