Getting Started with Analytics – Reports & Customization

Hello All!

We’re back with another focused learning session!

Join us for a focused 60-minute webinar on Getting Started with Analytics – Reports & Customization, designed to help you make reporting uncomplicated and impactful.

In this session, our experts will walk you through practical ways to explore curated reports, create your own from scratch, and customize them for your business needs. You’ll also learn how to edit reports for clarity, personalize them with fonts, colors, and data labels, and export underlying data for deeper insights.

What you’ll learn:

• How to find and use curated reports or create new ones with filters, date ranges, and groupings

• The difference between reports and charts, and when each works best

• How to edit and personalize reports with visualizations, fonts, and colors

• How to view and export underlying data for analysis

Whether you’re just getting started with Analytics or refining your approach, this session is designed to give you actionable techniques you can apply right away.

About the Speakers

Amrit Mishra
Senior Manager, Product Management 
Amrit is a seasoned technology leader with nearly two decades of experience building innovative software products that solve complex business challenges. He has deep expertise in ERP Cloud and analytics solutions, enabling organizations to make the most of their data. At Freshworks, Amrit leads the Analytics BI and Data Platforms team, delivering solutions that provide strategic advantages, boost performance, and foster a culture of data-informed excellence.

Arunprakash Dhanasekaran
Manager, Product Management 
Arun is a product veteran spearheading the Freshservice Analytics module. He leads initiatives to enhance analytics user experiences, powered by advanced AI capabilities, and is currently driving key usability enhancements for end users. Passionate about simplifying complex frameworks, Arun focuses on creating intuitive, effective solutions that help customers achieve greater efficiency, deeper insights, and accelerated outcomes.

📅 Register today and transform the way you use Analytics!