Mastering Workspace Migration in Freshservice

Hello All!

We’re excited to bring you another deep-dive session, this one focused on helping you confidently navigate Workspace Migration in Freshservice.

Join us for an insightful 60-minute webinar designed to help you plan and execute a smooth, structured transition to Workspaces.

In this session, our onboarding expert will walk you through the complete end-to-end migration process — from preparation and cloning configurations to migrating tickets, validating results, and optimizing post-migration performance. You’ll walk away with practical insights and a clear roadmap to make your transition effortless and predictable.

What you’ll learn:

• How to plan and prepare for a workspace migration

• How to clone existing configurations effectively

• How to migrate tickets to new workspaces

• Post-migration validation and optimization best practices

Who is it for:

• Freshservice admins managing agent group migrations

• IT service desk leaders expanding Freshservice use across departments

• Anyone looking for a practical, hands-on guide to the Workspace Migration tool

About the Speaker

Mustapha Maalej
Lead, Customer Onboarding

Mustapha has partnered with some of the largest enterprise customers on their Freshservice journey, leading over 250 implementations and workspace transitions. With a strong background in ITSM, configuration design, and process scaling, he brings real-world expertise to every migration project. His goal is to make workspace migration a smooth, predictable, and successful experience for both admins and end users.

📅 Register today and learn how to make your workspace migration seamless!