Question

Status updates from Jira

  • 9 February 2024
  • 2 replies
  • 14 views

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Hi, I have set up integration to Jira and the status mapping isn’t working properly. And also, the statuses to pick from in the setting is translated into local language. I hope someone has a solution for this :)

 

The yellow marked aren´t mapped. 

 

The Jira field in Freshservice is correct but the state is not

 


2 replies

Userlevel 6
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@Momeni Just saw this- glad you have it all figured out! Appreciate you posting updates here :) Have a great weekend.

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Found the solution..language setting for the user in Jira was wrong

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