When creating an activity, it would be very helpful to have the ability to assign a task to someone who is not listed as a stakeholder on the journey. Ideally, tasks could be assigned to agents or other internal users, not just individuals included in the initiator form.
In our organization, during onboarding and offboarding processes, there are team members outside of IT who are responsible for creating or deleting accounts. At the moment, we use activities to send email notifications to these individuals. The challenge is that there is no built-in follow-up, and we have no visibility into whether the request was actually completed.
If we were able to assign a task instead of sending an email, it would allow us to:
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Ensure continued reminders are sent until the task is marked complete.
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Maintain a clear record confirming the task was completed.
This enhancement would significantly improve accountability and tracking across departments.
thanks