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New Idea

Enable custom fields as parameters in URL

Related products:Freshservice
  • April 2, 2025
  • 1 reply
  • 220 views
W
Apprentice
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As of now it is possible to create an URL with parameters for standard fields, that will prepopulate the new ticket form in the requester portal with values.

E.g. https://OUR_DOMAIN/support/tickets/new?workspace_id=2&subject=Test
This will set the workspace and the subject as prepopulated in the form.


After searching the forums and also chatting with a support agent from Freshworks, I understand that this is not possible to for custom fields.
 

I’d like to see the same possibility implemented for custom fields.

 

The underlying idea is to publish links on our intranet, to allow for the user to easliy report issues, without having to make multiple choices in the portal (we have several workspaces and it is not always crystal clear which one to pick)

1 reply

Lingario
Community Debut
  • Lingario
  • Community Debut
  • February 18, 2026

Thank you for pointing me in the right direction. I had a little play around from what you provided me and as long as you can lookup the PAGE_DATA section, it has the makeup of your form and fields. If you provide those values then you can provide a prefilled custom field with a parameter.

I did get it working for a service item but haven't found quite the right field for ticket lodging.

In service request my url looked like this. I set test into a paragraph field and the request to field was a drop down so had to provide specific data.

https://OUR_DOMAIN/support/catalog/items/47?cf_details_of_change_749107=test&cf_request_to_749107=Extend%20End%20Date

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