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Enhance Company Customer Health Field

Related products:Freshdesk
  • December 26, 2018
  • 2 replies
  • 25 views

The Company "Health Score" field would become much more useful and powerful if added the following modifications.


  • For each textual entry for the dropdown menu, include a corresponding field where we can assign a numeric score.  This would be helpful when doing health reporting and would help with sorting.
  • For each textual entry for the dropdown menu, include a corresponding field where we can assign a color (e.g., Red, Yellow, Green. etc.)  that corresponds to a given health selection.
  • Add a widget on the main dashboard to report on health by color.
  • Allow an administrator the ability to decide if the Health Score will be visible to customers or not.


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2 replies

stevejon
Community Debut
  • Community Debut
  • November 5, 2025

Great idea — adding enhancements to the Company “Health Score” field could definitely boost its value. For example, allowing for dynamic weighting, triggered alerts when a health threshold dips, and historical trend tracking could help CSMs turn that field into a proactive tool. I also think linking the health score with user-behaviour metrics (logins, feature usage) would offer richer insight. One question: how do you envision the health Dermarolling filler score dropdown entries being structured — would they be standard categories (e.g., Stable, Watch, At-Risk) or fully customisable per company?


  • Community Debut
  • February 27, 2026

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