Freshservice currently does not surface solution identifiers (solution IDs) in the UI in the same way tickets are labeled with formats like INC‑### or SR‑###.
Would it be possible to add visible solution numbers to the interface?
Having a unique, easily referenceable solution ID would be extremely helpful for internal teams when discussing, tracking, and referencing known fixes. While I understand that some organizations may use solution in a customer‑facing context, in our environment solutions are used strictly internally to support incident and request resolution.
Ideally, this could be implemented as a configurable option—allowing organizations to enable or disable the visibility of solution IDs based on their needs.