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New Idea

Hide service items unless in bundle

Related products:Freshservice
  • February 25, 2026
  • 1 reply
  • 38 views

Medic1334
Top Contributor ⭐
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To work around some limitations with fields, I’ve had to split a rather large service item into multiple service items. The service items should never be raised outside of the bundle, as the parent item of the bundle contains key information needed on all the child items to process them.

If I adjust visibility options, the child options in the bundle get hidden as well. I can put in a validate on form submission to block users, but being able to hide it all around would be great considering the use case on this :)

1 reply

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  • Apprentice
  • April 17, 2026

This is a must. We have some things set up in our implementation that should only ever be part of a bundle, and because there isn’t a good way to hide these options, they get selected incorrectly.