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Logmein (Pro or Free) and/or TeamViewer/VNC or so

Related products:Freshdesk
  • March 2, 2013
  • 19 replies
  • 30 views
A
Contributor

Sometimes we are supporting coworkers (or even clients with a close bond) and it would be nice to be able to start a remote session from the Freshdesk website. I use Panda COP Antivírus and it is possible to do that from their web interface.

19 replies

J
Contributor
  • jon.mcnamara
  • Contributor
  • July 18, 2013

We use TeamViewer and some sort of integration would be invaluable.


Just a few ides...

- ID's and Passwords could be saved to each contact which could then be synced with the online console in TeamViewer

- TeamViewer online console logs each connection with time spent on each session which could be imported back into Freshdesk for billing.


Perhaps a FreshPlug could be created for this integration?

V
Contributor

Hi Guys


A very valid and valuable suggestion


Let me test out a Freshplugs integration and I will get back to you on this


regards
Vijay

D
Community Debut
  • daxrunner
  • Community Debut
  • July 26, 2013

I'd like to cast a vote for integrating GoToAssist!

G
Contributor
  • ggirdwood
  • Contributor
  • August 16, 2013

+1 for Teamviewer


J
Community Debut
  • jared
  • Community Debut
  • August 26, 2013
+1 for TeamViewer!

 

R
Contributor
  • remi.peters
  • Contributor
  • August 27, 2013
+1 for teamviewer
A
Community Debut
  • albertodam
  • Community Debut
  • August 27, 2013
+1 for TeamViewer!!!

 

R
Contributor
  • rkramer
  • Contributor
  • September 3, 2013

+1 Teamviewer

T
Community Debut
  • tn
  • Community Debut
  • September 5, 2013

+1 Teamviewer! would be awesome!

M
Community Debut
  • matt_10474
  • Community Debut
  • September 9, 2013

+1 TeamViewer

J
Community Debut
  • johnclick18
  • Community Debut
  • October 18, 2013
We use on premise remote support appliances from RHUB in order to remotely access computers. It is easy to use and best part is, it has no download of any kind. 

G
Community Debut

Hey guys,


Thank you so much for your feedback and extremely sorry for the delay in updates. Integration with TeamViewer is not in our roadmap. For now, we have LogMeIn Rescue integration. Please refer to the solution article about LogMeIn Rescue integration https://support.freshdesk.com/solution/articles/29369-integration-with-logmein-rescue . I will keep you guys posted on any updates in similar integrations.


Gayathri

M
Contributor
  • mwright
  • Contributor
  • January 30, 2014

+1 for GoToAssist or Teamviewer

G
Community Debut
  • gshuler
  • Community Debut
  • January 30, 2014
Due to LogMeIn Free discontinuing, our company moved to Teamviewer and bought a Premium license there.  I suspect a lot of other companies have done the same thing.  Due to the recent events at LogMeIn, is Freshdesk reconsidering their stance on Teamviewer?

 

S
Contributor

Hi Grayson, 


Thank you for pointing that out. We are currently considering a TeamViwer integration now that the LogMeIn Free has been discontinued. 


Regards 

M
Contributor
  • mwright
  • Contributor
  • February 19, 2014

We are looking to integrate remote support directly in to our Helpdesk solution, so good as Freshdesk is if integration with Teamviewer is not actioned soon we may be forced to re-think our entire Helpdesk set up.  I would prefer not to have to do this so some idea when we might see this integration implemented would be appreciated.

H
Contributor
  • harry
  • Contributor
  • August 13, 2015

GoToAssist! 

L
Apprentice
  • lfr
  • Apprentice
  • February 16, 2016
It's been 2 years and I was wondering if it would be possible to make integration for GoToAssist or GoToMeeting. This is our main support tool. Sometimes we use Teamviewer but 99% of the time it's Citrix GoToAssist or GoToMeeting.


 

aravind.sundararajan
Skilled Expert
Forum|alt.badge.img+12

Folks,


The integration for Team viewer and LogmeIn are already available on the marketplace. Please follow the links to install it on your helpdesk :


https://apps.freshdesk.com/teamviewer/


https://apps.freshdesk.com/logmein/


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
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