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Set task due dates based on fields in ticket or service catalog item

Related products:Freshservice
  • January 5, 2015
  • 14 replies
  • 78 views
B
Contributor

When creating rules to automatically add tasks, the due date of the task often needs to match a date field on the ticket itself. For example, if an employee termination date is effective on the 5th, the task is due on the 5th. There is no way for the system to know how many days from the time the request is entered that is, so right now the due date is arbitrary.


This goes along with the feature request to allow a service catalog item to be selected and filled out after a ticket has been created. If it comes via email, there needs to be a way to convert it to the appropriate catalog item (and form)

14 replies

S
Contributor

I want this to - To have task due dates relative to a date field in the request.

ie - if i have a start date of a new employee, i want a due date for setting up his PC to a week before he comes in, clean his place a day before he comes in etc.

S
Apprentice

An extra vote from me to have this implemented!  

For a leaver form I have also inserted a date field on which HR can indicate which is the last date of an employee. It would only be logical that you can use that date to create certain tasks or to use that date to write something in a team calendar!

J
Community Debut
  • jmilliken
  • Community Debut
  • August 23, 2018

I would also like to see this, for similar reasons to everyone else...

J
Community Debut
  • jmilliken
  • Community Debut
  • August 23, 2018

Would like to see this as well.  This would be a very welcome addition to streamlining and automating ticket expectations.

D
Community Debut
  • denis.huber
  • Community Debut
  • November 2, 2018

i would like this too.

a opportunity to get a date (with specific format DD.MM.YYYY or MM/DD/YY) out of a email/ticket subject, would be also great!

E
Community Debut
  • ed.stock
  • Community Debut
  • April 24, 2019

Yes we need this functionality as well!  Please add it!

E
Community Debut
  • ed.stock
  • Community Debut
  • April 24, 2019

Yes we would like this as well!  Please add this!!!

K
Community Debut
  • kchristensen
  • Community Debut
  • August 9, 2019

Ditto!!

L
Contributor

We also need this.

A
Community Debut
  • ashley.todd
  • Community Debut
  • August 14, 2019

I am also looking for this.


Manually editing tasks to set proper due dates is painful - its a major reason why we're not even bothering with tasks right now. 

K
Contributor
  • kim.isaksen
  • Contributor
  • January 8, 2020

We have also missed being able to reference due date in Workfllow automator, supervisor and Scenario automation, in addition to have relative due dates on task directly in the task editor. 
• For Workflow automator; set due date, Set task due date relative to ticket due date. 

• For Supervisor , hours/days to due date

• For Scenario Automations, Set Tas due date relative to Ticket Due date. 


I see this thread is 5 years old, so I really dont hold much hope for this being implemented at all, although it would represent a huge time saver.

S
Community Debut
  • silvia.conti
  • Community Debut
  • March 6, 2020

I need it as well

R
Contributor
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  • RC3
  • Contributor
  • February 20, 2026

me too

R C 3
volcanicdove
Skilled Expert
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  • volcanicdove
  • Skilled Expert
  • February 20, 2026

Don’t forget to scroll up and click “Upvote” on this thread if you’d like to see the change implemented. This is a seriously necessary feature that has been requested for over a decade at this point.

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